Do you send the invitations?
No. The invitation is a link. You or your client shares it by text, email or any chat app.
What counts as a round of changes?
A batch of simple edits, such as new wording or a different picture from the kit. A new design is quoted separately.
Can you make something fully custom?
Yes. Custom art and video are quoted separately.
How many guests can answer?
An invitation without RSVP has no guest limit. With RSVP, the price follows the number of guests, up to 1,000.
Do guests need an account?
No. They open the link and answer.
Do guests get emails from you?
Yes, after they reply: a thank-you, a reminder before the event, and a notice if the plan changes. Every plan includes them.
How long does a link stay live?
For up to a week after the event. We keep guests' replies for one year after that, then delete them.
How fast do I get my invitation?
We send the link for approval within 3 business days for a Ready-made invitation and within 10 business days for a Branded design, counted from when we have everything we need. A round of changes takes 3 business days. The link goes live on a date we agree with you, once we have the required materials, your approval and payment.
What if I cancel, move the event, or you can't deliver?
Cancel before we start building and we refund the event fee. After that it isn't refundable. A new date counts as one round of changes, and the link then works until a week after it. If we miss the agreed launch date despite you meeting the agreed deadlines for materials, approval and payment, we refund the event fee in full. The Terms explain when the Branded setup fee is also refundable.
Who answers my client's guests?
You do. We answer your questions.
Who owns the art?
Bidden owns the art we make. You can use it in the invitations we make for you while we work together. Your logo, brand, photos and text stay yours. If you stop working with us, we stop using them once your paid invitations have ended.